FAQ for Guides
What is TripJunction?
TripJunction is a website where travelers from around the globe can find and book exciting activities offered by local people in Japan. We, as a marketplace platform, enable travelers to have authentic experiences in Japan while providing opportunities for locals to earn extra income by sharing their insights, expertise and spare time.
Become a TripJunction Guide
How do I sign up as a guide?
Who can become a TripJunction Guide?
- You love to meet new people
- Communication is your strength and conversations are your soul food
- You can communicate in Japanese and at least one foreign language. Our main languages are English, Korean and Chinese, but if you are interested in offering your experiences in any other language, you are welcome to do so as well! Please contact us!
- You have good knowledge and insights as a local
- You can dedicate quality time to give a great experience to the travelers
- You are 18+ and are legally eligible to offer paid services in Japan
- You have a bank account in Japan to receive your earnings from TripJunction
If I work as a guide, does it mean I am TripJunction’s employee?
No. TripJunction solely provides a platform for you to advertise your services to the travelers visiting Japan. There is no employment agreement between TripJunction and the guide. You provide your service independently and are solely responsible for:
- Creating the activities/experiences you offer
- Managing your bookings
- Communicating with the guests, and providing sufficient information for them
- Conducting your activity/experiences
- Declaring your taxes as per the applicable law
What services does TripJunction offer to the guides?
Services offered to the Guides by TripJunction includes:
- An easy-to-use platform to receive and manage bookings
- Promotional activities for your experiences using various marketing channels
- Excellent customer service
- Secure payments between guests and guides
- Special benefits for our ambassador guides
I have a full time job, can I still offer an experience?
Yes, unless your full-time work legally forbids you to do so. You are the master of your own time and availability. If time crunch is an issue, you can choose to host experiences in the evenings, like bar hopping or food tours, or during the weekends. It’s all up to you! : )
Do I need a license to guide foreign tourists in Japan?
No. From January 4th 2018, it’s allowed to conduct guided tours for foreigners without any license. (Reference: Japan Tourism Agency website)
How long does it take for TripJunction to approve a guide application?
Why should I submit a copy of photo ID or Passport along with my picture?
We want to keep TripJunction a safe and fun marketplace for both guests and guides. In order to do that, we need to verify your personal information.
What kind of experiences can I offer on TripJunction?
What information should I include in my experience listing?
Decription of your experience should include an overview of what you will do with your guests in your experience. You will fill in the details such as starting time, duration, meeting point, mode of transport, and other information you think is needed for a traveler to know. It is important to mention what is included in your experience, and what is not included in your experience. For example, if you are providing an Izakaya tour which includes the cost of the first drink but not the food, please mention it explicitly.
In addition, any special requirements or restrictions related to your experience (like age limit) should be mentioned too.
Please note: To keep the platform safe and secure, TripJunction does not publish your contact information (email address or phone number) on the experience page or your profile page. Such personal contact information will only be shared between the guide and the guest only after a booking is confirmed.
How can I determine the appropriate price for my experience?
As a guide, you price your own activities. Though there are no set rules for determining the appropriate fee, we recommend setting a reasonable price in accordance with the nature of the activity and the target population.
Please consider the costs involved (if any), TripJunction’s platform commission, the tax you might be liable for, and the amount you wish to earn before setting the price per guest for your experience.
Tips for setting an attractive price for your experience:
- Check other people’s offers and the prices on the platform
- If there are any extra costs on the day of the activity – like transportation, food and drinks, entrance fees, etc. , please mention these in your activity description page.
- If you are offering a food tour, try to include the first drink and/or one dish in your experience price.
- Consider providing group discounts
Can I use my car instead of public transportation?
We recommend using public transportation because driving around your guests may require a license.
How do I know if someone books my activity?
When someone books your activity, you will get an email notifying that you have a booking request. You can also see it in your Inbox on TripJunction.
Please respond to the booking request as soon as possible. You can accept or decline the booking request within 48 hours from the time guest requested the booking, but if you receive a booking request for the activities scheduled within 96 hours from the time guest made the request, you need to respond within half the duration between the request time and the activity start time.
Sounds complicated? Let us make it straightforward. If there is 30 hours between the time guest made a booking request and the activity start time, you need to accept the request within 15 hours. If you don’t, the booking request expires.
Please note, guests cannot book the activities scheduled for within 24 hours.
How can I communicate with my guests prior to the experience?
You can contact your guests using TripJunction’s chat feature.
Being proactive to contact the guests after the booking, making an ice-breaking conversation, and communicating your excitement about hosting them will help you develop a healthy relationship with your guests. Respond to the queries your guests might have, and ask them if you need to know anything before meeting them.
Please note, guides cannot add their personal contact information such as email address and telephone number in experience page. Also it is forbidden to exchange personal contacts between the guides and the guests before booking. Your personal contact information will be shared with your guests only after a booking has been confirmed.
What is TripJunction’s cancellation policy?
Cancellation by guests
If a guest cancels a booking more than 168 hours (7 days) prior to the activity starting date/time, the guide will not get paid.
If a guest cancels between 168 hours (7 days) to 72 hours (3 days) prior to the activity starting date/time, the guest receives 50% refund, and the guide receives the rest minus TripJunction platform fee.
If a guest cancels within 72 hours prior to the activity starting time, the guest will not get any refund and the guide can receive 100% minus TripJunction platform fee.
What should I do if I need to cancel a confirmed booking?
Guides are expected to do their best to avoid canceling or changing the date of the confirmed booking, out of respect for their guests. However, if you have no choice but to cancel the confirmed booking, follow these steps.
1. Go to the booking details page in your Inbox. You will see ‘cancel’ button.
2. Click on the cancel button, then you will jump to the cancellation confirmation screen – please write a message to your guest and the reason why you need to cancel the booking.
3. Click on Cancel button to confirm cancellation.
When a guide(you) cancels a confirmed booking, the guests receive a full refund and you will not get paid.
Cancellation by Guides without reasonable causes may lead to negative reviews, and frequent cancellations or no-shows may result in removal of your activity from TripJunction. We recommend that you communicate with your Guest(s) for alternative availability before cancelling, and notify our support team. If you have no choice but to cancel a booked activity, make sure to write a sincere message to your Guest(s) and notify us as well.
Can I reschedule the activity date/time?
You can discuss with your guests and reschedule the date or time of your activity only if all members participating the activity agree to do that. We strongly recommend to use TripJunction
If you reschedule an activity, the cancellation policy is based on the original purchase time and original start date of the activity.
Does it cost money to list my activities on TripJunction?
Listing your activities on TripJunction is free! We charge 20% service fee as a platform commission of the price of activities that are sold on TripJunction.
How do I get paid?
Your earnings will be added to your TripJunction account after we confirm that your activity has been completed (approximately 72 hours later). You can check how much money you have in your TripJunction account, and request to withdraw the sum to your bank account in Japan. Please note, the minimum amount that can be requested for withdrawal is 10,000 JPY.
Do I need to pay taxes on my earning?
When a booking is confirmed, an agreement is established between the guide(you) and the guest. Communicating with your guests and providing the experience is solely your responsibility. TripJunction does not bear any liability regarding the agreement formed between the guide and the guest.